Travel & Tours

Flexible refund protection for every journey

Simplify refund handling across tours and operators - helping customers book with confidence, while reducing admin and protecting your prepaid revenue.

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Make refund flexibility your advantage

From complex itineraries to high last-minute cancellation rates, we help travel businesses streamline refund applications and keep customers happy, with no added pressure on your team.

Earlier bookings

Protect more upfront revenue with flexible refund options that help customers commit with confidence.

Simplify operations

Manual refund handling across destinations is time-consuming. Our platform does the heavy lifting, reducing pressure on your team.

Improve trust and loyalty

Flexible refunds create a smoother experience, helping customers feel confident to book again, sooner.

How it works

Fast to set up, easy to manage, and built to work with your booking systems. 3 steps to simpler refund protection.

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Connect: Seamless API setup

Link our platform to your booking system via secure API. No disruption, just a smooth integration that enables real-time visibility of refund applications.

Fully managed, traveller-ready

We manage the full refund process on your behalf, so travellers benefit from a quick, consistent refund journey that protects your brand.

Grow - More bookings, less admin

Offer more flexibility without more work and encourage earlier bookings - all with zero exposure to risk.

Statistics

Programmes available in 101 languages

Process refunds in 54 currencies

Decrease basket
abandonment by 12%

Real time refund data
delivered in 10 seconds

Refunds made easy. Finally.

From smoother bookings to fewer cancellations, here’s how we help you protect revenue and improve the traveller experience.

More confident bookings

Travellers book sooner with refund protection built in.

Fully managed

We handle refund applications end to end, so you don’t have to.

Seamless experience

Integrated into your booking flow, with a quick, stress-free refund application process.

No revenue risk

Backed by insurers, with no exposure to cancellations or refund applications.

Simpler refunds. Happier customers.

The solutions provided by Simple Refunds are simple for clients to integrate into their systems as well as powerful and providing a fantastic customer experience. In addition to this, the team are experienced, knowledgeable, extremely professional, friendly and a pleasure to work with.

Matt Dawson Club Cover

We have the pleasure of working with Simple Refunds, their team are professional, knowledgeable, and dedicated to delivering exceptional results. Navigating the refunds process can be overwhelming for many consumers, but the Simple Refunds online portal makes everything simple and stress-free.

Ian Sadler Axcess Payment Services

We found the Simple Refunds program suited all our needs and provided our Ticketholders with a broad set of refund reasons. The integration process was simple, and they have and continue to provide great support for all key stakeholders.

Ben Calvert Flicket NZ

Simple Refunds has been a fantastic partner to work with in the event ticketing sector. Their software is simple, reliable, and integrates smoothly with our existing systems, allowing us to operate efficiently and focus on what matters most—our clients. From day one, their team has been professional, responsive, and easy to collaborate with.

Stuart Hartley EventCover

Working with Club Cover Sport and Simple Refunds has been a great experience. We have enjoyed the collaborative approach to integration and were pleasantly surprised at the ease of lift, from a tech standpoint. In addition, the support, expertise, and general advice available has proved invaluable, and key to the successful rollout of the product.

Jonny Turner Sports 80