Smarter refunds, built around your business

Offer customers a better refund journey, while generating new revenue, with zero financial risk to your business

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Scalable refund protection

Our fully scalable solution delivers instant, comprehensive refund protection for your customers from the point of sale.

Instant cover for total reassurance

Bookings are protected from the moment they’re made, with a guaranteed full refund when it matters most.
Refunds fully managed

We manage all refunds through our simple online portal, keeping customers happy and freeing your team from more admin.
Boosted revenue, increased retention

A frictionless refund experience that encourages earlier bookings, drives repeat business and protects your bottom line.

Refunds made simple, from start to finish

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Enable refund protection at checkout

We embed tailored refund programmes during booking, offering opt-in protection for each specific event, activity, or service.

Handling refund requests with speed

Customers access a pre-filled form. Our platform verifies eligibility instantly using API booking data and coverage terms.

Manage refund payments and reporting at scale

Refunds are paid in 50+ currencies via our payment API, with real-time dashboards for full visibility, tracking and reconciliation.

Refund protection for you - and your
customers

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Intuitive opt-in at point of sale

Customers can add protection with a single click during their purchase, with no disruption to their journey.

Flexible programs

Tailor your T & C's to suit each event, booking type or customer segment, without altering your core system.

Data built around your customers

Transaction reports are delivered to you in real-time, in the currency you need them to be. All through one seamless dashboard.

Built for scale, speed and simplicity

From automation to compliance, we’ve built everything you need to make refunds fast, fair and friction-free.

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Add a new revenue stream

Offer refund protection at checkout and generate incremental revenue with every opt-in and no additional effort.

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Fully automated from start to finish

Save time with a completely hands-off refund process, from eligibility checks to payout.

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Seamless API integration

Our platform slots effortlessly into your systems to pre-fill forms, validate requests, and report in real-time.

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Global payments, made simple

Support 50+ currencies via our secure Mass Payment API. It’s fast, scalable, and fully compliant.

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Multi-language, multi-device access

Optimised for all devices and 101+ languages to deliver a smooth, accessible experience for every customer.

Industries we serve

Built for your world. Whether you run events, take bookings, manage memberships or
power the platforms behind them.

Hospitality & Events

Event Ticketing & Hospitality

Reduce cancellations and refund friction with a platform that simplifies the refund handling process, giving ticket holders the confidence to book early.

Membership & Loyalty Programmes

Membership & Loyalty
Programmes

Add real value to memberships with a service that reduces churn, simplifies refunds, and makes members feel protected.

Conferences & Exhibitions

Conferences & Exhibitions

Offer flexible refunds that boost attendance, protect revenue, and reduce admin – without compromising your delegate or exhibitor experience.

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Travel & Tours

Simplify complex travel refunds with automation that boosts booking confidence and helps you keep more revenue.

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Hotel & Accommodation

Give guests flexible refund protection that boosts conversions, reduces churn, and fits seamlessly into your booking flow.

Software Platforms (SaaS)-1

Software Platform

Stand out with built-in refund tools that drive adoption, add revenue, and keep end users coming back.

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Statistics

Programmes available in 101 languages

Process refunds in 54 currencies

Decrease basket
abandonment by 12 %

Real-time refund data
delivered in 0.1 seconds

FAQ’s

From integration to customer experience, we’ve answered the most frequent questions about our platform below.

How does the refund protection work?

Customers can opt in during checkout. If they can’t attend or use the booking, they submit a refund request online. If eligible, we process the refund quickly and efficiently.

What is required to integrate your platform?

Integration is simple via API. We provide full developer docs and technical support to help you connect your booking or eCommerce system.

Is the platform secure and compliant?

Yes. Our platform is hosted on Microsoft Azure, GDPR-compliant, and registered with the ICO. It meets enterprise-level data protection and security standards.

Who underwrites the refund protection policy?

The coverage is underwritten by syndicates at Lloyd’s and A-rated insurers, giving your customers confidence and regulatory credibility.

How quickly are refunds processed?

Once approved, refunds are issued via our Mass Payment API or card solution, typically within days.

Simpler refunds. Happier customers.

The solutions provided by Simple Refunds are simple for clients to integrate into their systems as well as powerful and providing a fantastic customer experience. In addition to this, the team are experienced, knowledgeable, extremely professional, friendly and a pleasure to work with.

Matt Dawson Club Cover

We have the pleasure of working with Simple Refunds, their team are professional, knowledgeable, and dedicated to delivering exceptional results. Navigating the refunds process can be overwhelming for many consumers, but the Simple Refunds online portal makes everything simple and stress-free.

Ian Sadler Axcess Payment Services

We found the Simple Refunds program suited all our needs and provided our Ticketholders with a broad set of refund reasons. The integration process was simple, and they have and continue to provide great support for all key stakeholders.

Ben Calvert Flicket NZ

Simple Refunds has been a fantastic partner to work with in the event ticketing sector. Their software is simple, reliable, and integrates smoothly with our existing systems, allowing us to operate efficiently and focus on what matters most—our clients. From day one, their team has been professional, responsive, and easy to collaborate with.

Stuart Hartley EventCover

Your software's effectiveness in handling refunds and the overall integration has been outstanding. Simple Refunds has been, and continues to be a reliable and valuable business partner, and we wholeheartedly endorse your services.

Robert Weber President & CEO - Rainprotection Insurance

Working with Club Cover Sport and Simple Refunds has been a great experience. We have enjoyed the collaborative approach to integration and were pleasantly surprised at the ease of lift, from a tech standpoint. In addition, the support, expertise, and general advice available has proved invaluable, and key to the successful rollout of the product.

Jonny Turner Sports 80