About us

We’re here to make refunds fairer, faster and easier, for businesses and their customers.

Refunds: Reimagined

We’re on a mission to help businesses support their customers when plans change. For over a decade, we’ve been dedicated to providing a specialist refund service that works for people, not against them. With a flexible, technology-led refund solution that removes friction, builds trust and protects revenue.

Our platform brings together smart tech, transparent programmes, and hands-on support to make refunds easier for everyone. Less admin, less confusion, better outcomes. It’s not just an improvement, it’s a better way of doing things. It’s refunds, reimagined.

We’re reshaping refunds

We’ve built a proven platform for smarter refunds, combining flexible programmes, real-time support and seamless automation. Our goal is to be the most trusted name globally in refund technology, helping businesses support their customers when life gets in the way.

Simpler refunds. Delighted customers.

Programmes available in 101 languages

Programmes available in 54 currencies

Completion rates up to 40% higher

Refund-related customer service queries post-integration 50% fewer

Our story

Simple Refunds was formed in 2012 by two insurance industry leaders as a refund and payment provider using a secure and sophisticated platform with powerful MI.

Realising the refund market potential, we expanded our offering by creating a system and platform to record customer transactions where they opted in to purchase refund protection. Since then, we have constantly strived to improve and upgrade, providing a leading-edge refund product to our clients.

Our product

Our platform makes refunds simple for you and your customers. It plugs seamlessly into your checkout, supports global policies, and automates the end-to-end refunds journey, from request to resolution.

White-labelled, fully managed and designed for scale, it’s a smarter way to offer flexibility without adding complexity. Whether you’re selling tickets, tours, memberships or accommodation, we’ll help you deliver a consistent, compliant refund experience, with no admin burden and zero financial risk.

See our product

Our values

Run a happy ship

We treat clients and each other with care, delivering a smarter, more human service people actually enjoy using.

Keep it simple

Simplicity is our superpower. We cut through complexity with clarity, making life easier for our clients, our partners, and ourselves.

Ask: is there a better way?

We’re curious and improvement-driven - always exploring smarter, faster, more intuitive ways to make systems work better.

We’ve got your back

When something needs fixing, we’re on it. No drama. Just practical, proactive support, every time.

Careers

We’re growing a team of refund specialists. If you’re looking to work in a dynamic environment, dedicated to making people’s lives simpler, join us!

Generous commission and growth path
Comprehensive career development and training
Innovative, high-growth start-up culture
Be part of a supportive and collaborative team

Take a look at our latest job vacancies and get in touch today.

Business Development Executive

An opportunity for a highly motivated individual to help expand our client base and bring our leading refund technology to market. Full training included.

Contact: hello@simplerefunds.com

Senior Business Development Executive

We're seeking a highly motivated and results-oriented Senior Business Development Executive to support the expansion of our client base and drive growth.