About us
We’re here to make refunds fairer, faster and easier, for businesses and their customers.
Refunds Reimagined:
We’re on a mission to help businesses support their customers when plans change. For over a decade, we’ve been dedicated to providing a specialist refund service that works for people, not against them. With a flexible, technology-led refund solution that removes friction, builds trust and protects revenue.
Our platform brings together smart tech, transparent programmes, and hands-on support to make refunds easier for everyone. Less admin, less confusion, better outcomes. It’s not just an improvement, it’s a better way of doing things. It’s refunds, reimagined.
Our platform brings together smart tech, transparent programmes, and hands-on support to make refunds easier for everyone. Less admin, less confusion, better outcomes. It’s not just an improvement, it’s a better way of doing things. It’s refunds, reimagined.
We're reshaping refunds
Simpler refunds. Delighted customers.
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Simple Refunds was formed in 2012 by two insurance industry leaders as a refund and payment provider using a secure and sophisticated platform with powerful MI.
Realising the refund market potential, we expanded our offering by creating a system and platform to record customer transactions where they opted in to purchase refund protection.
Since then, we have constantly strived to improve and upgrade, providing a leading-edge refund product to our clients.
Our story
Our platform makes refunds simple for you and your customers. It plugs seamlessly into your checkout, supports global policies, and automates the end-to-end refunds journey, from request to resolution.
White-labelled, fully managed and designed for scale, it’s a smarter way to offer flexibility without adding complexity. Whether you’re selling tickets, tours, memberships or accommodation, we’ll help you deliver a consistent, compliant refund experience, with no admin burden and zero financial risk.
Our product
