Member & Loyalty Programmes

Smarter refunds for member-based organisations

Increase member retention, with flexible refund protection that adds value and removes friction.

Smarter refunds. Stronger retention.

From unpredictable cancellations to increasing pressure to offer more value, we help membership teams reduce churn, without adding complexity or overhead.

Reduce churn

Flexible refunds show members you’ve got their back - boosting satisfaction and retention across every tier.

Tangible value

Offer members something they can actually use - a real-world benefit that makes your programmes more compelling.

Cut admin

No more inconsistent processes or chasing requests. We manage refund applications end-to-end, so your team doesn’t have to.

How it works

Fast to set up, easy to manage, and built to work with your membership platform. 3 steps to simpler refund protection.

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Connect: Simple API integration

Connect to your membership platform via secure API, enabling real-time tracking and a streamlined refund experience.

Launch - Member-ready from day one

We handle the refund journey on your behalf, with a consistent, branded experience that builds trust with your members.

Grow - Keep more members

Reduce churn, protect revenue, and save team time - all without adding operational complexity.

Statistics

20-30% Annual churn Membership organisations lose up to a third of their members each year - often due to lack of value or flexibility

52% Quit over poor value More than half of members leave loyalty programmes that don’t offer valuable, relevant benefits.

38% Cite admin burden Manual processes remain one of the top challenges for membership organisations - especially around cancellations and refunds.

Refunds made easy. Finally.

We help loyalty programmes, associations and clubs add value and reduce churn, with minimal admin and zero financial risk.

Boost retention

Flexible refunds build loyalty and reduce member cancellations.

Fully managed

We handle refund applications end to end, so you don’t have to.

Add real value

Give members a benefit they actually use, and appreciate.

Seamless integration

Easily connects to your membership platform with minimal disruption.

Simpler refunds. Happier customers.

The solutions provided by Simple Refunds are simple for clients to integrate into their systems as well as powerful and providing a fantastic customer experience. In addition to this, the team are experienced, knowledgeable, extremely professional, friendly and a pleasure to work with.

Matt Dawson Club Cover

We have the pleasure of working with Simple Refunds, their team are professional, knowledgeable, and dedicated to delivering exceptional results. Navigating the refunds process can be overwhelming for many consumers, but the Simple Refunds online portal makes everything simple and stress-free.

Ian Sadler Axcess Payment Services

We found the Simple Refunds program suited all our needs and provided our Ticketholders with a broad set of refund reasons. The integration process was simple, and they have and continue to provide great support for all key stakeholders.

Ben Calvert Flicket NZ

Simple Refunds has been a fantastic partner to work with in the event ticketing sector. Their software is simple, reliable, and integrates smoothly with our existing systems, allowing us to operate efficiently and focus on what matters most—our clients. From day one, their team has been professional, responsive, and easy to collaborate with.

Stuart Hartley EventCover

Working with Club Cover Sport and Simple Refunds has been a great experience. We have enjoyed the collaborative approach to integration and were pleasantly surprised at the ease of lift, from a tech standpoint. In addition, the support, expertise, and general advice available has proved invaluable, and key to the successful rollout of the product.

Jonny Turner Sports 80