Hotels & Accommodation

The easy way to offer guest refund protection

Boost direct bookings and guest confidence with a secure, fully managed platform trusted by leading hotels and accommodation providers.

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More bookings, fewer cancellations

From rigid refund programmes to rising guest expectations, we help accommodation providers offer more flexibility, without sacrificing revenue, time or control.

Reduce cancellations

Give guests the flexibility they expect and reduce last-minute cancellations that cost you revenue and operational time.

Cut guest services admin

No more manual refund workflows. Our platform handles the process from start to finish - so your team doesn’t have to.

Boost booking confidence

Flexible refund protection encourages early booking conversion rates - increasing direct bookings and higher guest satisfaction.

How it works

Fast to set up, easy to manage, and built to work with your booking flow. 3 steps to simpler refund protection.

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Connect: Flexible setup, minimal lift

Integrate easily with your existing booking system via API. It’s secure, scalable, and ready to support real-time refund journeys.

Launch - Guest-ready from day one

We manage the full refund process on your behalf, delivering a seamless, multilingual guest experience that protects your brand.

Grow - More bookings, less churn

Boost early bookings, reduce cancellations, and free your team from manual workflows - all with zero exposure to risk.

Statistics

Programmes available in 101 languages

Process refunds in 54 currencies

Decrease basket
abandonment by 12%

Real time refund data
delivered in 10 seconds

Refunds made easy. Finally.

From smoother bookings to fewer cancellations, here’s how we help you protect revenue and improve the guest experience.

More direct bookings

Encourage early commitment with flexible protection guests can trust.

Fully managed

We handle refund applications end to end, so you don’t have to.

Seamless guest experience

Integrated into your booking flow, with a quick, stress-free refund application process.

No revenue risk

Backed by insurers, with no exposure to cancellations or refund applications.

Simpler refunds. Happier customers.

The solutions provided by Simple Refunds are simple for clients to integrate into their systems as well as powerful and providing a fantastic customer experience. In addition to this, the team are experienced, knowledgeable, extremely professional, friendly and a pleasure to work with.

Matt Dawson Club Cover

We have the pleasure of working with Simple Refunds, their team are professional, knowledgeable, and dedicated to delivering exceptional results. Navigating the refunds process can be overwhelming for many consumers, but the Simple Refunds online portal makes everything simple and stress-free.

Ian Sadler Axcess Payment Services

We found the Simple Refunds program suited all our needs and provided our Ticketholders with a broad set of refund reasons. The integration process was simple, and they have and continue to provide great support for all key stakeholders.

Ben Calvert Flicket NZ

Simple Refunds has been a fantastic partner to work with in the event ticketing sector. Their software is simple, reliable, and integrates smoothly with our existing systems, allowing us to operate efficiently and focus on what matters most—our clients. From day one, their team has been professional, responsive, and easy to collaborate with.

Stuart Hartley EventCover

Working with Club Cover Sport and Simple Refunds has been a great experience. We have enjoyed the collaborative approach to integration and were pleasantly surprised at the ease of lift, from a tech standpoint. In addition, the support, expertise, and general advice available has proved invaluable, and key to the successful rollout of the product.

Jonny Turner Sports 80