Event Ticketing & Hospitality

Smarter, simpler refunds for hospitality and events

Help ticket holders book with confidence, while protecting revenue and reducing pressure on your team.

Smoother refunds, happier guests

Cancellations are inevitable, but messy refund processes and lost revenue don’t have to be. We make refunds simple for everyone.

Protect revenue

Reduce the impact of cancellations with flexible refund protection that gives guests confidence to book early.

Reduce admin

We automate the refunds process from start to finish, saving your team time and reducing stress during peak periods.

Better guest experience

Give guests an easy refund journey that reflects well on your brand - even when plans don’t go to plan.

How it works

Whether you’re running a venue, managing events, or selling tickets, our platform is designed to flex around your business.

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Connect: Fast API integration

Our flexible API securely connects to your booking system, enabling real-time visibility and smooth guest journeys from day one.

Launch - Fully managed refund flow

We handle everything - from refund eligibility to fulfilment - through a guest-friendly process that enhances your brand.

Grow - Fewer cancellations, happier guests

Flexible refunds lead to more confident bookings, better guest sentiment, and less pressure on your team.

Statistics

Programmes available in 101 languages

Process refunds in 54 currencies

Decrease basket
abandonment by 12%

Real time refund data
delivered in 10 seconds

Refunds made easy. Finally.

From reduced cancellations to smoother guest experiences, our platform delivers real value, without increasing your operational burden.

Boost guest confidence

Flexible refunds remove the hesitation, helping guests commit with confidence.

Fully managed

We handle refund applications end to end, so you don’t have to.

Seamless guest experience

Fits into your existing booking flow with minimal effort.

No financial risk

Backed by insurers, with zero exposure to cancellations or refund applications.

Simpler refunds. Happier customers.

The solutions provided by Simple Refunds are simple for clients to integrate into their systems as well as powerful and providing a fantastic customer experience. In addition to this, the team are experienced, knowledgeable, extremely professional, friendly and a pleasure to work with.

Matt Dawson Club Cover

We have the pleasure of working with Simple Refunds, their team are professional, knowledgeable, and dedicated to delivering exceptional results. Navigating the refunds process can be overwhelming for many consumers, but the Simple Refunds online portal makes everything simple and stress-free.

Ian Sadler Axcess Payment Services

We found the Simple Refunds program suited all our needs and provided our Ticketholders with a broad set of refund reasons. The integration process was simple, and they have and continue to provide great support for all key stakeholders.

Ben Calvert Flicket NZ

Simple Refunds has been a fantastic partner to work with in the event ticketing sector. Their software is simple, reliable, and integrates smoothly with our existing systems, allowing us to operate efficiently and focus on what matters most—our clients. From day one, their team has been professional, responsive, and easy to collaborate with.

Stuart Hartley EventCover

Working with Club Cover Sport and Simple Refunds has been a great experience. We have enjoyed the collaborative approach to integration and were pleasantly surprised at the ease of lift, from a tech standpoint. In addition, the support, expertise, and general advice available has proved invaluable, and key to the successful rollout of the product.

Jonny Turner Sports 80