Blog

• Travel and Tours

Why Flexi Travel Memberships Have Never Quite Worked….. And What Comes Next

• 10 January 2026

• Travel and Tours

Ancillary Revenue in Low-Margin Industries: What Event Ticketing Can Teach Us About

What Event Ticketing Can Teach Us About Sustainable Growth

In low-margin...

• 4 January 2026

Customer Service: Why Speed, Certainty, and Design Matter More Than Headcount

Customer service has never been more visible, or more misunderstood.

In the race to...

• 29 December 2025

• Hotels and Accomodation
• Travel and Tours

Seasonal Rentals: Lessons from Ski Hire, Travel Disruption, and Consumer Risk Models

Lessons from ski hire, travel disruption and consumer risk models

Seasonal rental...

• 22 December 2025

A Founder’s Journey: How Simple Refunds Came to Life

My name is Shaun Coyne, Chairman and founder of EOS Software Solutions Limited/EOS...

• 15 December 2025

From Strategy to Launch: How We Built the New Simple Refunds Brand

At Simple Refunds, our mission has always been clear: to make booking refund...

• 9 December 2025

How Event Protection Reduces Refund Pressure, Bad Reviews, and Reputation Risk for Event Organisers

The Simple Refunds business was founded with one clear objective: to handle and...

• 1 December 2025

Beep-Beep-Mm-Beep-Beep, Yeah!  The Hazards of Travelling Over Thanksgiving

If Chris Rea had written Driving Home for Christmas with Thanksgiving in mind,...

• 24 November 2025